Privacy Policy

Last Updated: May 20, 2026

Welcome to pomelli ("we," "us," or "our"). This Privacy Policy explains how we collect, use, store, and protect information when you use the pomelli AI image generation website at pomelli.page (the "Service").

Information We Collect

We may collect the following information:

• Account information such as name, email address, authentication provider, and account settings.
• Generation inputs such as prompts, uploaded reference images, selected settings, and related metadata needed to provide AI image generation.
• Generated outputs such as resulting images, thumbnails, task status, and download metadata.
• Billing information processed by payment providers, including subscription or credit purchase status.
• Usage and device data such as IP address, browser type, pages visited, feature usage, diagnostics, and approximate location derived from network data.
• Support communications when you contact us by form or email.

How We Use Information

We use information to:

• Provide, operate, and improve AI image generation features.
• Process uploads, prompts, generated images, subscriptions, credits, and downloads.
• Maintain account security, prevent abuse, and troubleshoot failures.
• Respond to support, billing, partnership, and enterprise requests.
• Analyze aggregate product usage and improve site performance, SEO, and user experience.
• Comply with legal, tax, accounting, payment, and platform obligations.

AI Processing

pomelli uses third-party infrastructure and AI service providers to process image generation tasks. We send only the data required to complete your request, such as prompts, uploaded reference files, generation settings, and callback metadata. Provider names and internal model identifiers are operational details and may change over time.

Payments

Payments are handled by PCI-compliant payment providers. We do not store full card numbers on our servers. We may store payment status, plan, credit balance, invoices, and transaction identifiers required to provide paid features and support.

Cookies and Analytics

We use cookies and similar technologies for authentication, preferences, security, analytics, and product improvement. You can control cookies through your browser settings, but some features may not work correctly without required cookies.

Data Sharing

We may share information with:

• Hosting, storage, database, email, analytics, and security vendors.
• AI processing providers needed to fulfill generation requests.
• Payment processors for billing and fraud prevention.
• Legal, compliance, or safety recipients when required by law or necessary to protect rights and users.

We do not sell your personal information.

Data Retention

We retain information for as long as needed to provide the Service, maintain records, comply with legal obligations, resolve disputes, prevent abuse, and improve reliability. Generated images and task records may be retained according to product settings, subscription status, and operational needs.

Your Choices

Depending on your location, you may request access, correction, deletion, export, or restriction of your personal information. You may also unsubscribe from non-essential emails. To make a request, contact us at support@pomelli.page.

Security

We use reasonable technical and organizational safeguards to protect information, including encrypted transport, access controls, monitoring, and provider security controls. No internet service can be guaranteed completely secure.

Children’s Privacy

pomelli is not directed to children under 13. We do not knowingly collect personal information from children under 13.

International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border processing.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and post the revised policy on this page.

Contact

If you have questions about this Privacy Policy, contact us:

• Email: support@pomelli.page
• Website: pomelli.page

This Privacy Policy is effective as of May 20, 2026.